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Hospitality America Guest Services Representative in US, South Carolina

The Hampton Inn Downtown Historic District is looking for a guest service representative to join our team! The guest service representative is responsible for attending to the needs of guests, especially during check-in and check-out.

  • Benefits:*

  • Major Medical, Dental, and Vision Insurance

  • Life Insurance

  • Legal Shield and Identity Theft Protection

  • Accident/ Critical Illness/ Hospitalization Insurance

  • Pet Insurance

  • Paid Time Off

  • 401K after 1 year of employment

  • Scope of the Position:*

  • Providing information to guests about hotel policies, services and amenities.

  • Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat).

  • Selling rooms to “walk-in” customers.

  • Entering/changing reservation information on the computer system.

  • Posting charges to guest accounts.

  • Processing payments from guests.

  • Making necessary corrections to guest accounts.

  • Informing housekeeping department about room status/availability.

  • Listening and responding to guests’ requests or complaints.

  • Operating hotel switchboard or PBX.

  • Cleaning the front desk area.

  • Maintaining daily logs.

  • Balancing shift work and cash drawers.

  • Additional Requirements:*

  • Must be a citizen of the United States or possess a valid work permit.

/ We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, disability, or any other protected status. Our company is an equal opportunity employer./