American Credit Acceptance Team Lead, Loss Mitigation in Spartanburg, South Carolina
The Team Lead will help to transition new associates to the department through coaching, supervision, and additional training. This position will also take on various responsibilities throughout the department as assigned.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Assists agents in transition from training to a live environment.
Effectively communicates corporate and department objectives on a regular basis; motivates and creates a positive working environment to achieve productivity and performance standards
Assists in answering account questions with representatives regarding bankruptcy, impounds, total loss, repair checks, SCRA, cease and desist, deceased and recovery related matters.
Handle escalated calls from team members and may initiate outbound calls when needed
Conducts coaching side by sides to identify areas of deficiency or strength.
Review work and monitor phone calls of team members to verify adherence to ACA Policies and Procedures and ensures that customer service objectives are met
Holds knowledge sessions to assure clarity and content of training materials.
Could fill in for a supervisor temporarily while on PTO.
Other tasks as assigned
1+ years of experience applicable to the department
Full understanding of ACA’s policies and procedures
Demonstrates excellent communication, leadership and coaching abilities
Demonstrates a high level of professionalism
Strong organizational skills
Must possess the ability to multi-task
This position has no supervisory responsibilities.
Work Environment and Physical Demands
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Position Type/Expected Hours of Work
This is a Full-Time position. Days and hours of work are primarily Monday through Friday 8:00 AM to 5:00 PM. Occasional weekends may be required.
No travel is expected for this position.
ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
External Company Name: American Credit Acceptance
External Company URL: www.acacceptance.com