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American Credit Acceptance Manager, Account Operations in Spartanburg, South Carolina

The Manager, Account Operations is responsible for managing the day-to-day operations, processes, procedures, improvements, and people development of the Account Operations and Payment Processing Departments. In addition, this position will partner with other leaders throughout the company to improve processes, communication, and resolves issues, as appropriate.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Motivates and creates a positive working environment to achieve productivity and performance standards

  • Develops team in skill set, guiding principles, root cause analysis, and knowledge, as appropriate

  • Effectively communicates corporate and department objectives on a regular basis

  • Analyzes work performance and capacity to ensure ACA’s production and performance goals are met

  • Looks for opportunities in their department and throughout the company, using 6 Sigma methodologies, to improve processes, communication, control framework, and systems, as appropriate

  • Reviews, provides input on, and communicates company policies, procedures, and practices

  • Makes proper business decisions in the best interest of the company and the customer

  • Promotes a positive but risk-aware culture by promoting policy and procedure adherence

  • Participates in corporate projects and initiatives including design, requirements, user acceptance testing (UAT), roll out communication/training, and post production validation (PPV), as appropriate

  • Creates, executes, analyzes, and actions on performance reports including dashboards to show summaries, key trends, comparisons, and exceptions

  • Performs budgetary responsibilities

  • Partners with other leaders to manage payment vendors

  • Other tasks as assigned

  • 5+ years of experience in a fast paced, high demand production environment

  • 2+ years of leadership experience

  • Strong team player with a high level of professionalism and initiative

  • Demonstrated ability to effectively lead and motivate a team while aligning with our Guiding Principles

  • Excellent written and verbal communication skills as well as exceptional listening skills

  • Proficient with Microsoft Office Suite, data analysis, and an ability to learn new systems

  • Forward thinker with a strategic vision

  • Process oriented with proven track record of developing and implementing process improvement initiatives as well as operational disciplines

  • Ability to work independently or in a group

  • Ability to prioritize and manage multiple responsibilities in an ambiguous environment

  • Flexibility and openness to change

  • Hunger to learn and grow

  • 6 Sigma experience is preferred

  • Background in subprime auto loan servicing is preferred

Supervisory Responsibility

This position requires supervisory responsibilities of a team of Account Operations and Payment Processing Supervisors.

Work Environment and Physical Demands

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Position Type/Expected Hours of Work

This is a full-time position with a work schedule of Monday-Friday with some schedule variations as needed.

Travel

Up to 10% travel is expected for this position.

EEO Statement

ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

ID: 2020-2915

External Company Name: American Credit Acceptance

External Company URL: www.acacceptance.com

Street: 961 E Main St

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