TEKsystems Desktop Support Tech in Spartanburg, South Carolina
2+ year of ServiceNow support desk experience. Create, update, escalate and close cases in defined SLA.
2+ year System Support Analysis in maintenance of current network infrastructure (Active Directory, Windows servers, printers, mobile communication devices, Cisco Access Points, Cisco VPN, Avaya VOIP, Fax, Airwatch)
1+ year Desktop/laptop software, patching and imaging experience.
1+ year Remote support software tools (RDP, CMRC Viewer).
Warehouse Management Systems and/ or experience using Manhattan.
Support Multiple Handheld/Wrist RF Units in warehouse distribution center fast-paced environment.
Multiple Printer support (Cannon, HP, Lexmark, Sato, Zebra) to include print head alignment, part replacement and advanced troubleshooting via central management system.
Provide configuration & end-user training on Microsoft applications (O365, skype, Word, Excel, Outlook) as needed.
Keep inventory and order hardware supplies and computer consumables, including toners, backup media
Working closely with the System Support Analysis in daily priorities, mentoring and training end-users.
Provide telephone technical support when needed.
Experience using the following systems is a plus:
Warehouse Management Systems:
o Manhattan Associates - WMS, WMoS, WMi
o High Jump WMS
Warehouse Control Systems
o Tech King
o Linux - basic familiarity and command line knowledge
o Oracle Data base
basic SQL knowledge would be awesome
Basic and General understanding of an Oracle DB
o SQL Server - same as Oracle
o Avery Dennison
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
TEKsystems is a equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.