Fortive Corporation Customer Service Representative in Spartanburg, South Carolina
We are seeking a Customer Service Representative who will work to provide first class customer service to our customers by responding to their inquiries about products and services, as well as assist with complaints, orders, errors, account questions, billing, cancelations, and other queries. The ideal candidate for this position is comfortable working in a fast-paced environment with the ability to effectively manage multiple tasks.
In this role, you will:
-Thoroughly and efficiently gather customer information, access/fulfill customer requests, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking.
-Attract potential customers by answering product and service questions; recommending information about other products and services.
-Coordinate Field Service activities (including scheduling, invoicing, documentation)
-Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
-Contribute to team effort by accomplishing related results as needed.
-Provide quality service and support in a variety of areas including, but not limited to: billing, placing print orders, and system troubleshooting.
-Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
-Responsible for compiling and generating reports as they relate to customer service surveys.
-High School Diploma
-3 years’ relevant experience in a manufacturing environment
-Experience with technical products and working with cross functional team
-Experience in ERP systems
-Computer experience with Emphasis in MS Office – Excel, Outlook, Word
-Excellent demonstrated verbal and written communication skills
-Excellent demonstrated analytical, critical thinking, and strategic skills
-Exhibited strong interpersonal skills
-Ability to perform multi-faceted projects in rapidly changing environment
-Resourceful and well organized
-Results oriented, with sound judgment
Fortive is a diversified industrial growth company comprised of global businesses that are recognized leaders in attractive markets. With more than $6 billion in annual revenues, Fortive’s well-known brands hold leading positions in field instrumentation, transportation, sensing, product realization, automation and specialty, and franchise distribution.
Fortive is headquartered in Everett, Washington and employs a team of more than 24,000 research and development, manufacturing, sales, distribution, service and administrative employees in more than 40 countries around the world. Our team grows by tackling challenges that accelerate progress and further their careers. With a culture rooted in continuous improvement, the core of our company’s operating model is the Fortive Business System. For more information please visit: www.fortive.com.
Located in Spartanburg, SC Venture Measurement designs, manufactures and supplies world class flow meters, weighing equipment, and level instruments with distribution channels worldwide. Our products include flow meters, level switches, inventory control systems, liquid level gauges, microcells and load stands, and are used in industries like agriculture, sanitary food, plastic production, oil and gas production/distribution, pharmaceutical production, general chemical production, and electronics component manufacturing.
"The company in which you have expressed employment interest is a subsidiary or affiliate of Fortive Corporation. The subsidiary or affiliate is referred to as a Fortive Company. Fortive Corporation and all Fortive Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law. The "EEO is the Law" poster is available at: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1-866-272-5573 or e-mail firstname.lastname@example.org to request accommodation."