Smith Technologies Application Support Specialist in Spartanburg, South Carolina
Are you an intuitive problem solver that loves digging into technical problems? Are you dedicated to delivering the best client experience you possibly can? If so, we invite you to apply for a position as an Application Support Specialist inside our Client Services Department.
A look at what you will be doing:
The Application Support Specialist provides support to customers, answering questions on functionality and technical aspects of the product via the telephone and Internet; conveying customer feedback to the product development team. This position serves as primary support liaison between company and customer, in a highly team-oriented environment. We are looking for support analysts to strengthen our technical team.
Ensure client loyalty by providing the industry?s best client services experience
Develop a deep understanding of our suite of software products
Manage clients? expectations via phone, email or other channels
Create, review and curate knowledge articles
Work with software development to enhance and fix software related issues
Do you see yourself in these characteristics?
Relentless focus on the customer
Passion to solve highly complex issues and help people succeed
Technically curious self-learner
Collaborative, inclusive communicator and team player
What experience would make you successful:
5 ? 7 years of superior performance in client-facing, technical support roles
5 ? 7 years of proven mastery supporting software
2 ? 5 years of proven mastery of the software diagnostic process
Client relationship and conflict management in critical, high-pressure situations
Relevant certifications (e.g. SQL MCSE, MCSA Windows Server or CCNP)
Familiarity with common programming languages
What Education You'll Need to Have:
- Bachelor?s degree in Computer Science is required
Experience that would be beneficial:
Experience working with a technology or healthcare company preferred.
Spanish speaking is a plus
Prior Business to Business technical support
Please note the following items before submitting your resume and cover letter.
This position is in-house only.
Please submit your cover letter and resume in PDF format. Thank you!
Relocation assistance may be available.
Smith Technologies is an Equal Opportunity Employer and embraces diversity. We follow the Federal Guidelines for a Drug-Free Work Environment. Employment is conditional upon the Applicant successfully passing a drug screen and personal background check. Certain positions also require a motor vehicle check and/or credit review.