SC Department of Public Safety Administrative Specialist II / Compliance Specialist - 108845 in Richland County, South Carolina
*_THIS POSITION IS LOCATED IN DRIVER SERVICES/STATE TO STATE DIVISION - HEADQUARTERS BLYTHEWOOD, SOUTH CAROLINA._ * Independently performs a variety of advanced administrative duties pertaining to the State-to-State program (S2S). Assist internal and external customers on the S2S Helpdesk. Applies written and unwritten policies to perform varying tasks that have significant impact on the operation of the department. Use knowledge of departmental operations, programs, general office procedures, and a working knowledge of DL/ID rules and regulations in order to make professional decisions concerning processing of information and materials.
Responsible for assisting State-to-State (S2S) Helpdesk with the maintenance of SC credential pointers by manually performing multiple and various SPEXS transactions such as change state of record, add/delete driver, update, and others.
Responsible for assisting with duplicate pointer resolution efforts of the S2S helpdesk. Research and analyze appropriate customer data to determine if a possible duplicate is a true match and utilize appropriate SPEXS transactions to resolve possible or actual duplicate pointers.
Responsible for assisting customers of the S2S Helpdesk, including internal and external customers such as staff from other SCDMV offices and DMV's in other states, utilizing a web-based portal, email, and phone. Maintain a record of all requests processed.
Process error reports for S2S Helpdesk. Maintain log of errors processed. Assist with reviewing and maintaining customer records to ensure accuracy of data as needed.
Process driver history received during change state of record according to current and future SPEXS and departmental procedures.
Performs other duties as requested by supervisor and managers. Assists others as needed.
Minimum and Additional Requirements
State requirements: A high school diploma. Related clerical experience may be substituted for a high school diploma. Agency preferred requirements: A high school diploma plus two (2) years related job experience, or an Associate's Degree in Secretarial Science or other related field may be substituted for experience.
Ability to deal effectively with the public in disseminating and obtaining information. Ability to communicate effectively orally and in writing; grammatical rules clerical formats and/or journalistic principles. Knowledge of behavioral characteristics of the physically or mentally challenged. Ability to exercise judgement and discretion in interpreting and applying department policies and procedures. Ability to coordinate and work well with others. Ability to plan, implement, and evaluate effectiveness of administrative/clerical procedures. Must be able to type and be proficient with PC. Must have knowledge of motor vehicles laws and regulations.
Works under general supervision. Routine and non-routine correspondence is completed by employee independently. Complex and questionable duties are at the discretion of the supervisor.
Ability to speak and hear with clarity, to bend and lift, and must have good eye and hand coordination. Work is performed in a climate controlled office setting with light background noise.
Supplemental questions are considered part of your official application. Please complete the state application to include all current and previous work history, professional references, present salary, requested salary and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for this position.
Agency preferred requirements: A high school diploma plus two (2) years related job experience, or an Associate's Degree in Secretarial Science or other related field may be substituted for experience.
State requirements: A high school diploma. Related clerical experience may be substituted for a high school diploma.
Salary: $22,625.00 - $41,866.00 Annually
Location: Richland County, SC
Job Type: FTE - Full-Time
Job Number: 108845
Closing: 1/19/2021 5:00 PM Eastern
Class Code: AA50
Position Number: 61093626
Normal Work Schedule: Monday - Friday (8:30 - 5:00)
Pay Band: Band 3
Hiring Range - Min.: $25,000.00
Hiring Range - Max.: $29,202.00
Opening Date: 01/11/2021
EEO Statement: Equal Opportunity Employer
Agency Specific Application Procedures: You must apply on-line at www.careers.sc.gov. Applications will be accepted through 5:00 p.m. January 19, 2021. Follow the status of your application online. You will be notified of scheduled interviews and also the final disposition of the job. If you are having technical difficulties submitting your application online and need assistance, please contact 1-855-524-5627.
Agency: State of South Carolina Department of Motor Vehicles
Address: P.O. Box 1498 Blythewood, South Carolina, 29016