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SMG Assistant Ticket Office Manager in North Charleston, South Carolina

POSITION: Assistant Ticket Office Manager DEPARTMENT: Finance REPORTS TO: Ticket Office Manager FLSA STATUS: Exempt MAJOR RESPONSIBILITIES: * Manager in-charge in absence of Ticket Office Manager * Primary coordinator for Event Announcements * Primary ticket office contact for suite holders and venue sponsors * Responsible for setting up, distributing and coordinating suite tickets and parking passes * Responsible for acting as primary liaison for sponsor ticket requests * Responsible for tracking all trade ticket transactions * Primary manager for ticket office financial reports/ books * Responsible for the timely, accurate completion of daily and monthly ticket office Financial reports as required by the Finance Department * Responsible for assisting with daily ticket counts and wraps * Primary coordinator of scheduling PT supervisors * Responsible for drafting both day and event shift schedules for PT supervisors * Responsible for meeting with Ticket Office Manager and other Assistant T.O. Manager on an ongoing basis for approval of final schedules prior to schedule being posted * Responsible for managing PT supervisor schedule requests in organized manner * Responsible for properly programming and tracking all supervisor hours in the ADP system. * Responsible for maintaining and enforcing ticket office scheduling policies and practices * Responsible for coordinating staff placement for events * Responsible for assisting with all event setup with Ticketmaster as assigned by T.O. Manager * Assist with all training and development of PT staff * Assist with Ticket Office Settlements on event nights * Responsible for tracking all complimentary ticket as well as trouble pass distributions * Responsible for managing overall department operations in the absence of T.O. Manger * Responsible for all major on sales and event settlements in the absence of T.O. Manager or as assigned by T.O. Manager * Responsible for helping to promote a positive, efficient and productive overall work environment * Responsible for following all ticket office cash management policies * Responsible for proper completion of vault/ safe balance logs * Responsible for proper completion of cash transfer paperwork * Other duties as assigned by Ticket Office Manager SUPERVISORY RESPONSIBILITIES: Position requires ability to: * Recognize and solve related problems efficiently and rapidly while handling a large volume of tickets and cash. * Operate Ticketmaster software and a personal computer using Excel, Windows and Microsoft Office software. * Calculate figures and amounts such as discounts, interest, commission, properties and percentages accurately and efficiently. * Handle/reconcile large sums of money utilizing prescribed cash management controls. * Demonstrate knowledge of principles of bookkeeping, accounting and box office procedures. * Work in a fast paced environment and handle heavy workload that can present stressful situations. * Handle multiple tasks simultaneously. * Follow oral and written instructions and communicate effectively with others in both oral and written form. * Organize and prioritize work to meet deadlines. * Work effectively under pressure and/or stringent schedule and produce accurate results. * Work independently, exercising judgment and initiative. * Maintain an effective working relationship with clients, employees, patrons and others encountered in the course of employment. * Remain flexible and adjust to situations as they occur. * Ability to stay current with training on new techniques and systems. * ASM participates in E-Verify. ASM is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRRA Federal Contractor. Not a Contract Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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