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Humana Principal - IT Service Management Strategy in Lancaster, South Carolina


The Principal of IT Service Management strategy enables and assures the management and abilities of the service offering system are controlled, balanced and aligned to the mission and needs of the whole enterprise. The Service Offering Management Principal provides strategic advice and guidance to functional team(s). Highly skilled with broad, advanced technical experience.


This is an Individual Contributor who is focused on the collective IT Service management (ITSM) strategy and roadmap. This role will partner with the Associate Vice President of ITSM in working with other leaders in both ITSM and enterprise-wide strategies (like Tech Modernization and Cyber Threat Detection), providing advice and recommendations to ensure the strategies bring the best outcomes targeted for Humana. The Principle will be required to influence other enterprise strategies based on the Key Results and Outcomes targeted. This includes ensuring all our ITSM processes and Operational Leaders (functional teams) have clear strategies defined and associated roadmaps, ensuring they work in harmony with each other and feed into the broader strategy and roadmap for ITSM and the aforementioned strategies.

This thought leader will take point on continued development and realization of the IT Asset Management (ITAM) strategy. This will include working with multiple vendor partners like ServiceNow and Deloitte and internal teams (ITSM, Cyber, Enterprise Architecture and others) to ensure ITAM outcomes are delivered in a timely fashion. This will require the role to understand the ITAM technical specifications and be able to bring the strategy in line and evolving with Humana IT strategies for modernization and advancement, all while ensuring quality is top line.

Required Qualifications

  • Bachelor’s degree and/or equivalent work experience

  • 8 plus years Prior IT Service Management Experience

  • Experience in platform integration

  • Experience in building and executing IT service management processes

  • Vendor management

  • Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

  • ITIL4 foundation Certification

  • Experience implementing and configuring Service Now

Scheduled Weekly Hours


About Us

Mission: At Humana, our cultural foundation is aligned to helping members achieve their best health by delivering personalized, simplified, whole-person healthcare experiences. Recognizing healthcare needs continue to evolve for each person, for each family and for each community, Humana continuously creates innovative solutions and resources that help people live their healthiest lives on their terms –when and where they need it. Our employees are at the heart of making this happen and that’s why we are dedicated to building an organization of dynamic talent whose experience and passion center on putting the customer first.

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