Humana Community Engagement Associate Director - Work at Home in Lancaster, South Carolina
Healthcare isn’t just about health anymore. It’s about caring for family, friends, finances, and personal life goals. It’s about living life fully. At Partners in Primary Care, a division of Humana, we want to help people everywhere, including our associates, lead their best lives. We support our associates to be happier, healthier, and more productive in their professional and personal lives. We encourage our people to build relationships that inspire, support, and challenge them. We promote lifelong well-being by giving our associates fresh perspective, new insights, and exciting opportunities to grow their careers. At Partners in Primary Care, we’re seeking innovative people who want to make positive changes in their lives, the lives of our members, and the healthcare industry as a whole.As a senior-focused healthcare provider, and subsidiary of one the nation’s leading integrated health companies, Humana, we put the needs of seniors at the forefront of everything we do. Our multidisciplinary team goes above and beyond to make our centers a leading health and wellness destination for communities in key Medicare markets. Partners in Primary Care’s national primary care centers serve more than 30,000 Medicare Advantage patients in markets including Kansas City, North Carolina, South Carolina, Orlando, Houston and Las Vegas. Partners in Primary Care is on a trajectory to double its footprint and the number of patients it serves over the next two years by expanding to new markets and growing patient panels in existing clinics. The Community Engagement Associate Director is responsible for generating growth and revenue for our business by launching, developing and leading sales teams that introduce the community to the Partners in Primary Care brand and procure new patients for our clinics.
The Community Engagement Associate Director will have national oversight over the consumer sales channel, which is responsible for generating new patient enrollments through engagement with the community and individual seniors. Sales teams engage with prospective patients by leveraging strong, lasting relationships with community partners, hosting community events that introduce our brand and special model of care, and supporting health and well-being activities in our primary care centers and virtually.
The Associate Director’s responsibilities include:
Motivating, developing and supporting consumer sales team that will span 8-10 markets within two years
Hiring and training managers in new markets to support the launch of the Partners in Primary Care brand and create best-in-class consumer sales teams
Development and oversight of patient enrollment targets and performance management against targets at individual, clinic, market, national level; management of performance compensation program
Developing national tools and capabilities that can be deployed across markets to support the local sales / community engagement teams, including promotional programs, new categories of community partners and innovative lead development techniques
Procuring and managing national partners that provide access to local community organizations (e.g. retailers, service organizations, food banks, etc.)
Optimization of CRM tool (SalesForce) for lead development, tracking, analytics and compensation purposes
Strong collaboration with marketing, B2B sales, market operations, and analytics teams to develop growth strategies and drive overall market performance
5+ years’ experience in sales leadership
Strong performance orientation around sales goals and metrics
Process development expertise
Proven ability to understand specific consumers and communities in order to drive sales strategies for them
Ability to travel 60-70%
Management of Sales Force System
Bachelor’s degree with 5+ years of sales experience
Managed Health Care experience focusing on our Medicare population
Experience and proven ability to motivate a team that produces stellar results
As part of our hiring process for this opportunity, we may use an exciting interviewing technology called Montage Voice to enhance our hiring and decision-making ability. Montage Voice allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule.
If you are selected for a first-round interview, you may receive an email correspondence inviting you to participate in a Montage Voice/Text interview. In this interview, you will listen/read a set of interview questions over your phone or computer and you will provide recorded/typed responses to each question. You should anticipate this interview to take about 15 minutes. Your recorded/text interview will be reviewed, and you will subsequently be informed if you will be moving forward to next round of interviews.
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Scheduled Weekly Hours
Mission: At Humana, our cultural foundation is aligned to helping members achieve their best health by delivering personalized, simplified, whole-person healthcare experiences. Recognizing healthcare needs continue to evolve for each person, for each family and for each community, Humana continuously creates innovative solutions and resources that help people live their healthiest lives on their terms –when and where they need it. Our employees are at the heart of making this happen and that’s why we are dedicated to building an organization of dynamic talent whose experience and passion center on putting the customer first.
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