Hyatt Restaurant Supervisor in ISLE OF PALMS, South Carolina
Summary: The Restaurant Supervisor is responsible for overseeing assigned Food & Beverage outlets to ensure optimum performance, exceptional guest service and maximum profitability of all functions. They will train and motivate staff to exceed goals.
The Restaurant Supervisor will assist in maintaining the AAA Four Diamond Standards.The Restaurant Supervisor shallalways strive to provide exceptional service to both internal and external guests. S/he will be responsible for exemplifying the Wild Dunes Resort Culture as well as promoting Wild Dunes Resort as both the Destination and Employer of Choice!
Essential job Functions:
Leads and supervises the outlets team
Conducts daily lineups before each shift
Communicates all necessary information to the front and back of house staff for each shift
Ensures physical atmosphere and cleanliness of the restaurant, including inspecting tabletops and side stations
Takes initiative to develop and execute new promotions, events, etc.
Responsible for daily report input and logbook entries
Enforces high standards of hygiene and sanitation within the outlets
Ensures the security of monies, credit and financial transactions
Aids in establishing par levels for supplies and equipment
Supervises the performance, attendance, attitudes, appearance and conduct of team
Monitors and maintains the outlets’ systems and equipment to ensure their optimum performance
Implements strategies to continually improve revenues
Assists with the development, training and inspiration of outlets staff for promotion
Provides prompt follow-up to all guest concerns
Assists the Restaurant management team with the design and implementation of training programs
Empowers team to exceed service standards
Instills a calm, organized approach in all stressful situations
Orders all necessary office supplies and ensures proper stocking levels
Ensures cleanliness of outlets’ storage rooms
Promotes high Colleague morale
Attends appropriate resort, division and department meetings
Maintains a strong knowledge of hospitality trends, especially food & beverage
Utilizes labor management tools to schedule and control labor costs
Offers warm and sincere welcome/farewell for all guests of Wild Dunes Resort including use of guest name & good eye contact with each guest
Maintains an up to date working knowledge of all resort amenities as well as any special events
Interacts with resort staff in a professional manner, assisting other departments with necessary information
Up sells other resort services and amenities to guests
Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor.
Ensures proper handling, cleaning and sanitation of equipment, china, glass and silver.
Follows through on lost and found procedures. Respect for guest property should always be exercised.
Maintains a professional appearance. Follows all Wild Dunes Resort dress code standards
Remains alert, courteous and helpful to the guests and colleagues at all time
Colleague is held accountable for all duties of this job and other duties as assigned.
We are looking for a Restaurant supervisors to join our poolside restaurant team and the Rooftop bar, In room dining, and the Lobby restaurant/bar!
Full Time and Seasonal Positions available.
Experience & Education:
High school diploma, GED, or the equivalent work experience required
Supervisory food and beverage experience preferred
Prior Four or Five Diamond experience preferred
Must be authorized to work in the United States
Must be able to read, write and speak English
Must be at least 21 years of age
Must have excellent leadership skills
Must be a positive example for staff
Must be able to work well under pressure
Must be able to accurately follow instructions, both verbally and written
Must be highly detailed orientated
Must be able to work in a fast-paced environment
Must have excellent listening skills
Must be professional in appearance and demeanor
Ability to work a flexible schedule that may include evenings, weekends and holidays
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
Colleagues who are hired at Wild Dunes Resort will be verified through the federal E-Verify system.
Must be able to stand and walk throughout the shift
Must be able to occasionally lift and carry up to 25 lbs at shoulder height and push/pull up to 75 lbs
Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently; squeezing and overhead reaching occasionally
Wild Dunes is an Affirmative Action / Equal Opportunity Employer and offers equal employment opportunity to all, based upon individual merit and does not discriminate on the basis of race, color, religion, national origin, sex, gender, age, disability status, protected veteran status or any other protected class or category.
Primary Location: US-SC-Isle of Palms
Organization: Wild Dunes Resort
Pay Basis: Hourly
Job Level: Full-time
Req ID: ISL000479
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.