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Shellpoint Mortgage Servicing Document Curative Supervisor in Greenville, South Carolina

Who we are:

Shellpoint Mortgage Servicing (SMS) is America?s 5th-largest third-party mortgage servicing company. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms); on their behalf, we manage (or ?service?) their loan portfolios: We collect homeowners? mortgage payments, pay homeowners? tax and insurance bills, and help homeowners in default to get current.

Summary:

The Document Curative (DC) Supervisor is responsible for assisting the Document Curative Department Manager with daily oversight and management of the respective departmental sub-team(s) ? Assignments, Lien Release, Collateral (Active or Liquidated), File Center, MERS, Transaction Management, Land Transactions, Assumptions, etc.

Responsibilities:

  • Provide leadership, support and guidance to the team members of the assigned functional area.

  • Organize workflow and ensure that employees understand their assigned duties and /or delegated tasks.

  • Ensure all employees receive appropriate functional area training and education, including ongoing compliance training.

  • Receive complaints/escalations from borrowers, clients and other external customers.

  • Take ownership of all issues (borrower, client, external customers, etc.) and follow through to resolution.

  • Set goals for employee performance and deadlines that are in alignment with departmental and organizational goals.

  • Monitor employee productivity and performance.

  • Provide constructive feedback and coaching.

  • Conduct regular performance reviews of vendors and custodians within assigned functional area(s), to ensure compliance with any/all service level agreements (SLAs).

  • Ensure accurate and timely delivery of reporting from the respective functional area ? internal, client, vendor, custodial, etc.

  • Ensure accurate and timely communication of information received from upper management to employees and vice versa.

  • Assist DC Manager with regular updates to the DC SharePoint site, along with corresponding Job Aids and Workflows, etc.

  • Assist DC Manager with regular updates to all published policies and procedures to ensure that they remain current and receive, at a minimum, annual updates.

  • All other duties as assigned.

Qualifications/Skills:

Required-

  • Proven experience as a supervisor or other relevant leadership role.

  • General mortgage servicing and mortgage document knowledge.

  • General resource and pipeline management skills

  • Ability to handle confidential material in a professional, ethical manner.

  • Strong borrower-facing communication skills.

  • Superior interpersonal skills to build and maintain professional relationships with vendors, co-workers, etc.

  • Superior professional communication skills ? written & verbal

  • Superior time management skills & ability to respond to vendor/inter-departmental requests in a timely fashion.

  • Ability to prioritize workload to meet deadlines and achieve volume goals and performance standards.

  • Ability to maintain a consistent teamwork mentality.

  • Ability to learn and execute multiple job functions.

  • Intermediate research & analytical skills to comprehend applicable state laws.

  • Proficient knowledge of MS Office: Word, Excel & Outlook

Preferred-

  • Comprehensive understanding of the Document Curative Department, its various sub-teams and the regulatory environment in which it operates.

  • Entry level SQL skills

Educational Requirements:

  • Bachelor?s Degree preferred or relevant business experience in mortgage administration and document management.
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