SC Works Veteran Jobs

Job Information

Randstad Collections in Greenville, South Carolina

Collections

job details:

  • location:Greenville, SC

  • salary:$15.50 - $16 per hour

  • date posted:Wednesday, September 16, 2020

  • experience:Experienced

  • job type:Temp to Perm

  • industry:Finance and Insurance

  • reference:S_873760

  • questions:jason.duggan@randstadusa.com999/999-9999

job description

Collections

Randstad is now recruiting for Debt Specialists for a large financial company in Greenville, SC 29072! In this position you will be determining reasons for customer delinquencies and using standard methods and procedures to secure payment. This position requires previous call center experience and at least a High School Diploma. This position pays $15.50-16.00/hr depending on experience and the schedule is Mon-Sat between 8am and 10pm for a total of 40hrs and 5 days. This position will start remotely during COVID so they will provide you with a laptop, but when it is safe to work in the office you must be able to commute to the office. This is a temp to hire opportunity so before this position is filled!

Responsibilities:

Demonstrates sufficiency in a range of processes, procedures and systems to perform assigned tasks

Understands how the assigned duties relate to others in the team and how the team integrates with others

Handles own workload, coordinates tasks and services with others

Recognizes and solves routine problems that can occur in their own work area without supervisory approval

Evaluates and selects solutions from established options

Follows standardized procedures and practices and recommends opportunities to improve processes in their own work area

Uses communication skills to exchange technical or process information with composure and ensures underlying details are clarified

Determines reasons for customer delinquencies and uses standard methods and procedures to secure payment; Identify reasons why customers can or cannot pay

Identifies type of loan product involved, including residential mortgages, home equities, indirect loans, mobile homes, lines of credit, unsecured loans, recreational vehicles, overdrafts and others and modify approach accordingly

Develops familiarity with debt management counseling and information to provide to customers as necessary

Suggests changes or modifications to policies and procedures to supervisor based on day-to-day observations and activities

Serves as entry point for the identification, routing and documentation of all pertinent collection support processes (i.e. modifications, bankruptcy, skip-tracing, etc.)

Working hours: 8:00 AM - 10:00 PM

Skills:

  • Ability to develop strong phone skills to effectively work with customers

  • Developing negotiation skills to arrive at best overall solutions within established guidelines

  • Sales ability to make regular phone calls, present Company in positive way to customers and tactfully but firmly collect payments

  • Ability to learn and explain wide variety of consumer loan product details

  • Writing ability to clearly document calls

  • PC skills sufficient

Education:

High School

Experience:

Experienced

Qualifications:

Must have at least a High School Diploma or GED

Must have previous customer service experience

Must have high speed internet

Collections experience preferred

Apply now by attaching your resume to this application or send it directly to Jason.Duggan@randstadusa.com with a subject of "Greenville Collections"

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

DirectEmployers