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Shellpoint Mortgage Servicing Bankruptcy Team Lead in Greenville, South Carolina

Who We Are:

Shellpoint Mortgage Servicing (SMS) is America?s 5th-largest third-party mortgage servicing company. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms); on their behalf, we manage (or ?service?) their loan portfolios: We collect homeowners? mortgage payments, pay homeowners? tax and insurance bills, and help homeowners in default to get current.

Summary:

Bankruptcy Team Lead serves as an assistant to the supervisor in handling administrative duties and providing guidance, oversight and training to others in the group.

Responsibilities:

  • Maintain a reduced work queue on all bankruptcy processes in addition to additional administrative responsibilities below:

  • Manage team work queues and ensure that department SLAs are met

  • Train team members.

  • Ensure team members are working accounts properly per prescribed processes.

  • Work closely with BCMs and outside counsel on complex litigated cases.

  • Complete system tasks for reversals and reapplication of payment and bankruptcy cramdowns

  • Problem solving skills and ability to analyze reports to identify trends and areas of opportunity

  • Perform quality audits on Select Bankruptcy Processes providing feedback on errors to management and guidance to BCMs for correction.

  • Assist on any special projects assigned by management.

  • Provide regular updates to the Supervisor.

  • Maintain the Secured Bankruptcy Manual.

  • Be available to handle escalated calls from customers.

  • Be available for questions or concerns from team members that may have work related issues.

Qualifications/Skills:

  • 6 years of bankruptcy or other related legal or mortgage servicing experience required with preference for 2 years previous Team Lead or Supervisory experience.

  • Good verbal and written communication skills.

  • Familiarity with loan terminology, our rights as a creditor, and bankruptcy processes.

  • Excellent work ethic and exceptional attention to detail.

  • Ability to work in a team and be a team leader.

  • Good computer and internet skills.

  • Strong ability to use data to identify areas of opportunity, improvement as well as to identify potential issues.

  • Strong interpersonal communication skills

  • Intermediate Microsoft Excel skills

Educational Requirements:

  • Bachelor?s Degree Preferred or extensive industry and related experience
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