UNUM Senior Product Owner - Benefits Transformation in Columbia, South Carolina
Job Posting End Date: 01/01
Unum is a company of people serving people. As one of the world's leading employee benefits providers and a Fortune 500 company, Unum's financial protection benefits help protect more than 36 million working people and their families from the financial impact of illness or injury. Unum's three distinct, but similarly focused US businesses – Unum US, Colonial Life, and Starmount Life – are each a market leader in making disability, life, accident, critical illness, dental, and vision insurance accessible in the workplace.
Headquartered in Chattanooga, Tennessee, Unum also has significant US operations in Portland, Maine, - and over 35 field offices nationwide. Colonial Life is headquartered in Columbia, South Carolina with over 40 field offices nationwide. Starmount Life is based in Baton Rouge, Louisiana, and is the dental and vision center of excellence for Unum in the US.
General Summary:This role works with the long duration products within the claims operation. You will be supporting the digital strategy, transforming the consumer and internal user experience, and improving systems and processes that support the claims management process.An Agile leader, the Senior “Sr.” Product Owner collaborates closely with IT and business stakeholders to drive capability development of complex transformational efforts in support of excellent customer experience. The Sr. Product Owner manages the scrum team delivery of supporting capabilities needed for execution of the roadmap, driving feature definition and keeping the teams focused on delivering what matters most. The Sr. Product Owner is also accountable for operational readiness and mobilizes the right people to prepare the business to effectively accept, use and support new capabilities before they are delivered to production. The Sr. Product Owner may provide coaching and direction to Product Owners if needed based on the scope and complexity of their assigned roadmap.
Contributes to business case development and cost benefit analysis within their product scope
Ensures IT delivery roadmap is aligned to the Strategic 1-2 year product roadmap
Influences business partners and secures buy in to opportunities reflected on the product roadmap
Designs and adjusts product and adoption KPIs as product matures and derives cascading metrics down through to the development and delivery activities
Drives development, through partnership with UX, of continuously updated client personas based on evolving market and client needs. Operates as a client experience expert within the product management organization.
Translates client needs from discovery into product backlog work items
Heavily influences prioritization of short and long term product roadmap based on continuous integration of client feedback
Builds and maintains an updated and prioritized product backlog
Accountable to ensure the backlog represents technical bodies of work required for long term technical integrity.
Accountable for creation and ownership of product backlog work items including acceptance criteria (Features, User Stories)
Leads and fully optimizes methodology adoption outlined in product area. Eg. Customer Journey, Agile Methodologies, Program Execution Framework ie. Program Ways of Working
Designs, adds, and continuously improves tools to the PO Discipline Toolbox
Maintain and model best practices on a set of tactical agile techniques in relation to work decomposition, planning, estimation, backlog tooling, status reporting
Bring thought leadership and develops others on possibilities in this product area
Industry analysis of trends, technology and market advancements and demonstrated application into our context
Teaching and mentoring peers around product ownership best practices and technical and market advancements.
Ensures operational readiness efforts are in place as new technology-driven capabilities are moved to production environments.
Accountable for digital adoption strategy, partnering with operational leaders to drive product utilization
Track benefit realization on solutions that have moved to production, monitoring KPIs and incorporating feedback in future enhancements in the product backlog
Leveraging backlog tooling software to provide metrics, status and progress towards deployment
Track progress of work towards agreed timelines for deliverables to ensure the health and progress of the holistic delivery roadmap. Adjusting and communicating changes to timelines with review of impacts from changes
Bachelor’s degree preferred, or equivalent combination of education and experience
Excellent verbal, written communication and presentation skills, including the ability to translate technical subject matter to nontechnical audiences.
Demonstrated success in progressive delivery of complex technical projects.
Proven ability to lead a team, influence with and without authority, challenge the status quo, and create a competitive advantage for the organization.
Product Owner certification preferred (PSPO and/or CSPO)
Proven understanding of product management lifecycle and agile methodologies.
Strong IT technical acumen to effectively collaborate with architects, designers and all dev ops team members.
Experience in developing and understanding digital technology roadmaps including identification and understanding of technical requirements.
Excellent interpersonal skills and track record of engaging with customers/ cross-functional stakeholders at all levels, in a wide variety of situations, and demonstrated ability to listen, influence, and relate to customers/stakeholders in their own language.
Proven ability to help inform and influence leaders in making difficult decisions.
Creative thinker and problem solver who can confidently express complex ideas in an articulate, concise manner.
Experience in negotiation and persuasion skills.
Demonstrates high levels of ownership and accountability. Self-starter and ability to effectively chart a path forward in ambiguous situations or under a general direction.
Demonstrates the ability to champion change and support teams through change.
Able to effectively coach, mentor, and identify and address skill needs and gaps for continuous improvement of self and team.
Demonstrated results against ‘We are Unum’ principles.
Our company is built on helping individuals and families, and this starts with our employees. We want employees to maintain a positive balance, which is why we provide access to the benefits and resources they need to invest in themselves. From our onsite fitness facilities and generous paid time off to employee professional development programs, we are committed to helping employees live and work their best – both inside and outside the office.
Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.
A Fortune 500 company, Unum’s family of 10,000 employees spans three countries and dozens of office locations. Our employees focus each day on delivering financial protection benefits to millions of workers and their families when they need it most.
The Unum enterprise includes Unum in the U.S. and U.K., Colonial Life and Starmount Life Insurance – each a market leader in making disability, life, accident, critical illness, dental and vision insurance accessible in the workplace.
Unum is committed to working with and providing reasonable accommodations for any applicant with a disability. If you are disabled and need a reasonable accommodation to participate in the application or hiring process please contact us by submitting a request here.
As we continue to operate our business during the coronavirus pandemic, we have modified the way we recruit, interview, and onboard talent to keep employees and candidates safe and healthy. Click here for more information.