NCR Desktop Support Technician - Spartanburg, SC in Columbia, South Carolina
NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.
TITLE: Desktop Support Technician
LOCATION: Spartanburg, SC
Position responsible for Service installation, move, add, change and repair of IT-Equipment
Responsible for ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and compliance with agreed upon Service Level Agreements
Technician is expected to travel throughout the BMW campus and auxiliary building(s) as needed to perform service or PC refreshes / new installs using personal vehicle.
Technician is expected to perform some level one / two support for customers prior to and after refreshes are done.
May be asked to perform drive backups and restores.
May be asked to travel out of state to other BMW sites.(rare)
May be required to perform work on products and services of low to medium high complexity, specifically end user devices; Make minor repairs and replace components on Tier I and II equipment such as PCs, workstations.
Responsible for assisting in site preparation, staging of equipment, perform required modular swaps and unit replacements and testing of PC equipment.
Responsible for all NCR assets that will be used in the delivery of customer services (i.e. tools, software, vehicles, documentation, and intellectual property), or as assigned by management;
High School Diploma or equivalent 1-3 years of related experience
Ability to work with Microsoft Office suite; Experience on Windows XP, Windows 7 operating systems; basic Unix knowledge is an advantage.
Experience in PC Hardware and Software Maintenance and support A+ Certification ITE or Polytechnic in Electronics and Communications Engineering Works well with minimal supervision.
Must be able to install and configure software along given procedures
Must be able to implement basic windows 7/8/10 administration.
Must have Network cable management experience
Must have enabled / disabled ports *CISCO
Ability to do basic to intermediate-advanced IP configurations on PC’s, network devices and other peripherals like printers and scanners.
Experience on maintaining computer hardware (Desktops, Servers, peripherals required).
Must have the ability to work a flexible schedule including nights, weekends, overtime, flex shifts, and on-call.
Must be authorized to work in the U.S.
Must have a valid driver’s license
Must have the ability to carrying and lifting a tool kit/parts of varying weights (1- 50 lbs.) and prolonged travel as needed.
Associate’s Degree preferred previous service experience in large customer’s production and office environments is a plus.
3+ years’ experience
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO StatementIntegrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party AgenciesTo ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.
We are NCR. We power incredible experiences that make life easier. We're changing the way you bank, shop, eat and travel, enabling nearly 700 million transactions daily. How do we do it all? With iNCRedible people like you. A career here means embracing our culture and shared values, always seeking new adventures, and carving your own path. We've been around for more than 130 years and we're just getting started. Join us as we build the future of omnichannel experiences, and have fun doing it!