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Siemens Data Management Specialist - Smart Buildings - Columbia, SC in Columbia, South Carolina

Who designs your future? You do. Are you looking for a career where you can showcase your technical aptitude and passion for problem solving to ensure your customers can work in a comfortable, safe, and energy-efficient environment? Then look to Siemens! Our Smart Buildings help to create efficient, safe, responsive and responsible environments – in other words, we are creating perfect places. We’re looking to empower people wanting to tackle the challenges facing society and who want to make real what matters most. Think this is you?

Join our team! Recognized by Fortune as World’s Most Admired Companies 2020.

Our Culture:

As a company, Siemens is committed to supporting diversity, equity and inclusion. We live and foster an ownership culture, in which every employee takes personal responsibility for our company's success. We trust and empower our leaders to act as owners, direct their teams, and innovate to succeed. We communicate openly and honestly to learn from our failures and celebrate our successes. We recognize individual and team achievements frequently. We invest in our team members, offering a wide variety of internal and external development opportunities.

What you will do for Siemens Smart Infrastructure:

Are you ready to become a trusted core member of a team that manages crucial, detailed components of Siemens sustainable energy management program, which lights our schools, hospitals, universities and powers our economy?

We are seeking dedicated Data Specialist candidates to develop a stable, long-term career with our expanding Digital Services Center’s Data Management Team. This is a clearly defined role which follows established processes, and requires a high degree of accuracy, efficiency and initiative. As one of our Specialists, you will be relied upon for your sharp observation skills and thorough organization and upkeep of our internal data systems for some of our biggest customers across the United States and Canada.

Responsibilities:

  • Interpret Utility terminology to complete account setup

  • Assist with monitoring:

  • The group email box and ensure inquiries are researched and replied to within 24 – 48 hours

  • The data system inbox for blocking and non-blocking exceptions; research / resolve exceptions per set protocols. Escalate exceptions where appropriate

  • Use address change and historical data to gather reports and work accounts as prioritized to ensure timelines are met

  • Register accounts on vendor websites and document online credentials

  • Initiate and confirm mailing address changes and request historical cost and consumption data by communicating with vendors via website, phone, email or fax as needed.

  • Review and verify historical cost and consumption data to ensure accuracy and inclusion of all details needed for processing; create templates in Excel

  • Update and maintain our data systems on confirmation of address changes and receipt of historical data for accurate metrics and reporting

  • Assist in the research and resolution of historical data gaps to ensure complete data is available to customer users

  • Perform at or below Target Key Performance Indicators (KPI’s) per Standard Operating Procedures

  • Participate in the re-evaluation of current processes and offer suggestions to improve the effectiveness and efficiency of each process.

  • Select appropriate processes from clearly documented rules, past practices or new instructions

  • Seek advice and guidance on non-routine or problem areas from senior department members

  • Refer complex, unusual problems to senior department members

Qualifications:

  • HS diploma or equivalent is required

  • Entry level skillset with up to 2 years of successful experience in a similar phone and/or data-based role, generally comparable with the tasks and responsibilities as presented above

  • Strong verbal and written communication skills; phone experience

  • Strong organizational skills and attention to detail

  • Ability to research and navigate websites and internal systems

  • Excellent time management skills

  • Type a minimum of 45 WPM

  • Proficiency with 10-key-by-touch is a must

  • Microsoft Office Suite – proficiency in Excel a must

  • Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization.

Benefits:

  • Competitive salary based on qualifications

  • Health, dental, and vision plans with options

  • Matching 401(k)

  • Competitive paid time off plan, holidays, and floating holidays

  • Paid parental leave

  • Company cell phone and laptop

  • Extensive product training and professional career development

  • Education and tuition reimbursement programs available

  • Overtime, on-call pay, and company uniform and vehicle for eligible positions

Organization: Smart Infrastructure

Company: Siemens Industry, Inc.

Experience Level: Early Professional

Job Type: Full-time

Equal Employment Opportunity Statement

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

Pay Transparency Non-Discrimination Provision

Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here at https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp%20EnglishformattedESQA508c.pdf .

California Privacy Notice

California residents have the right to receive additional notices about their personal information. To learn more, click here at https://new.siemens.com/us/en/general/legal/us-internet-privacy-notice-state-rights.html .

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