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H2 Performance Consulting ServiceNow Scrum Master in Charleston, South Carolina

ServiceNow Scrum Master

Location: Charleston, SC

Job ID: 20.0002.159


H2 Performance Consulting is subject to the Vietnam Era Veteran's Readjustment Assistance Act as a Federal Contractor and is an Equal Opportunity/Affirmative Action Employer and strives to build a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status. Additionally, as mandated under Executive order 12989, H2 is required to verify employment eligibility of selected candidates through the Department of Labor-s - E-Verify.

H2 Performance Consulting (H2) is seeking a ServiceNow Scrum Master. The Scrum Master will oversee the scrum and lead the scrum team in using Agile methodology and scrum practices.

The ServiceNow Scrum Master responsibilities will include:

  • Use ServiceNow SAFe to manage all aspects of the Agile development process

  • Perform project management tasks to coordinate and prioritize user stories into epics and sprints

  • Plan, schedule, conduct, participate in meetings including release planning, backlog grooming, demos, retrospectives etc.

  • Develop dashboards, reports to aid in close monitoring of the project (e.g., burndown charts, schedule reports)

  • Interview user community, address questions and concerns

  • Facilitate horizontal communication across team member to identify any impediments that may prevent progress while working mitigation plans as needed

Required Qualifications:

  • Certified Scrum Master

  • Minimum 5 years of experience as a Scrum Master / Agile Project Manager

  • Experience managing disparate/ virtual teams

  • Experience in ServiceNow, particularly SAFe

  • ITIL Foundations (preferred)

  • IT acumen sufficient to understand the tasking of the team (e.g., ServiceNow, Amazon Web Services, Microsoft Office 365, Web Development, Process Automation)

  • Ability to communicate complex business information to technical audiences and complex technical information to business audiences

  • Excellent written and verbal communication skills

  • Must possess a Final U.S. SECRET security clearance

Qualified candidates may submit their resume to the career section of our company website at All resumes will be reviewed within 5 business days and those candidates we wish to further in the application process will be contacted via email/phone to schedule initial phone screens.