C&C Myers Heating, A/C, Plumbing and Drains Inside Sales - Outbound Customer Service Rep in Charleston, South Carolina
The primary functions of the Outbound Customer Service Representative are to convert outbound calls into booked service/maintenance calls while mentioning and potentially booking additional sales and services. Additionally, the Outbound CSR will focus on renewing membership programs to current members and selling the membership program to previous customers. The sale of memberships includes bonuses for the Outbound CSR per sale. This position handles service calls from customers projecting a professional image and using the company prepared script. He or she will also utilize his or her customer service training to educate and establish rapport and assist customers in choosing service and products.Requirements:• Must be able to have flexible availability including weekends and some nights.• Must be able to conduct roughly 60-80 outbounds a day. The more calls booked/memberships sold, the less outbounds required.• Must be comfortable with selling over the phone.• Must have strong communication skills, including a pleasant phone demeanor.• Ability to work in a fast paced environment where changes are common.• Must be able to listen and resolve customer inquiries while updating account information.• Must be able to utilize phone, cell phone, text, email and internet at a high level of expertise.• Must be motivated to work independently and multi-task.• Perform other duties as assigned by management.