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Hyatt Bell Captain in CHARLESTON, South Carolina

Description:

Summary:The Bell Captain is responsible for overseeing the staff that creates/enhances the Arrival/Departure experience of the Four-Diamond Boardwalk Inn and the Four-Diamond Village at Wild Dunes to our guests. The primary responsibilities beyond service levels include but are not limited to assisting guests with their luggage, assisting as a valet or transportation driver, administrative tasks, arrival/departure event planning, providing leadership to staff at all times, and providing the front desk with any additional assistance necessary.

The Bell Captain shall always strive to provide exceptional service to both internal and external guests. S/he will be responsible for exemplifying the Wild Dunes Resort Culture as well as promoting Wild Dunes Resort as both the Destination and Employer of Choice!

Essential job Functions:

  • Escort guests to and from their respective rooms

  • Assist guests by delivering their luggage or any other personal items

  • Delivering guest messages, amenities, or other items as required

  • Performing special guest services such as maintaining a clean lobby and front entrance, shining shoes, sending faxes, giving directions, and providing guest with information of the resort and surrounding areas.

  • Participate as part of the hotel’s valet or transportation service when needed

  • Going above and beyond providing a minimum Four-diamond level service to every guest

  • Opens doors for incoming guests

  • Supporting the Front Desk or Concierge, answering phones, assisting guests with questions

  • Attend all monthly and resort required meetings

  • Keeping the Valet ramp and Bell area safe, secure, and consistently operating smoothly at all times

  • Scheduling of Bell and Valet staff

  • Maintain Inventory and Supply level for Bell Services (ordering guest/operation supplies).

  • Coaching of staff members when necessary

  • Conducting interviews and assisting in the hiring of Bell Service Staff

  • Maintains a safe environment for guests

  • Offers warm and sincere welcome/farewell for all guests of Wild Dunes Resort including use of guest name when possible & good eye contact with each guest.

  • Provides room orientations upon check in

  • Interacts with resort staff in a professional manner, assisting other departments with necessary information

  • Always maintains a professional demeanor and attitude

  • Communicates all pertinent information to the Resort Services Manager or the MOD

  • Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor.

  • Acts with responsibility towards all company property, supplies and equipment.

  • Maintains a professional appearance. Follows all Wild Dunes Resort dress code standards.

  • Remains alert, courteous and helpful to the guests and colleagues always.

Colleague is held accountable for all duties of this job and other duties as assigned.

Qualifications:

Experience & Education:

  • High school diploma or equivalent required

  • Prior hospitality experience required

  • Prior valet experience required

  • At least one-year customer service experience required

  • Supervisory experience preferred

Job Requirements:

  • Must be authorized to work in the United States

  • Must be authorized to work in the United States

  • Must have valid Driver’s license and meet resort driving standards

  • Must be able to drive guests safely in extreme weather conditions (rain, wind, fog)

  • Must be able to read, write and speak English

  • Must be able to work well under pressure

  • Must be able to accurately follow instructions, both verbally and written

  • Must possesses excellent communication skills

  • Must be professional in appearance and demeanor

  • Must always ensure a teamwork environment

  • Ability to work a flexible schedule that may include evenings, weekends and holidays

  • Must have the ability to deal effectively and interact well with the guests and associates

  • Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner

  • Must have a passion for creating an exceptional experience for all guests

EMPLOYEES WHO ARE HIRED AT WILD DUNES RESORT WILL BE VERIFIED THROUGH THE FEDERAL E-VERIFY SYSTEM.

Working Conditions:

  • Must be able to stand and walk throughout the day, with intermittent periods of stair climbing;

  • Must be able to repetitively lift, push, pull & carry up to 25 lbs., frequently up to 50 lbs. and occasionally up to 75 lbs.;

  • Must be able to twist, bend and squat frequently; kneel or crawl occasionally; infrequently climb a ladder

  • Primarily an outside job - must be able to work in a variety of weather conditions (rain, wind, snow, heat); with exposure to chemicals and dust.

  • Must be able to perform repetitive hand & arm movements and simple grasping constantly; pushing & pulling, squeezing and overhead reaching frequently.

Primary Location: US-SC-Isle of Palms

Organization: Wild Dunes Resort

Pay Basis: Hourly

Job Level: Full-time

Job: Guest Services

Req ID: ISL000488

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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