Beaufort Memorial Hospital IT INFRASTRUCT INFORMATION SYSTEMS TECHNICIAN in Beaufort, South Carolina
The Information Systems Technician provides first response telephone support for all end users on a wide variety of hardware, network, software and server issues. When unable to resolve, refers caller to appropriate IS staff member. Documents customer trouble reports in help desk database system and contacts customers to clarify request and ensures all necessary information is included. Support users at all BMH facilities. Assists with remote sites and physician offices in planning, troubleshooting, testing, training and understanding PC based software, and Meditech, as well as assisting assigned departments with their information needs.
Associate Degree in computer-related field or equivalent experience. Broad knowledge of PC hardware and peripherals, and various software packages, i.e. Microsoft Office and MS Windows. Knowledge of basic network administration functions.
A minimum of two years of related experience, requiring broad knowledge of computer hardware and software. Demonstrated ability to effectively explain technical procedures and to troubleshoot technical problems. Excellent communication and presentation skills.