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PruittHealth Hospice Community Relations Representative in Aiken, South Carolina

Hospice Community Relations Representative

Description

JOB PURPOSE:

Asales professional whose primary function is to develop early and appropriatereferrals by creating and sustaining business partnerships with referralsources.

KEY RESPONSIBILITIES:

  • Demonstrationof the principles of the sales process in a health care environment.

  • Ability tomanage a territory, to conduct sales calls and presentations, and to generatereferrals by building long term business relationships.

  • Ability todevelop clinical knowledge base to support sales activities.

  • Ability toeffectively communicate both verbally and in writing with the differentdisciplines in the health care field.

  • Reliableand appropriate transportation required.

  • Ability toidentify and develop new referral sources.

  • Develop,implement and evaluate quarterly and annual territory plans, strategies andactions to achieve negotiated goals.

  • Developbusiness relationships by making effective sales contacts and presentations.

  • Maintainprofessional and clinical competence.

  • Buildrelationships with the United Home Care staff teams to ensure the establishmentof effective communication with referral sources and the staff teams.

  • Performsother duties as required by supervisor.

  • Analyzeterritory, establish sales goals, and write sales plan.

  • Identifyterritory assumptions which may influence the achievement of sales goals.

  • Identifykey referring physicians.

  • Identifykey referring personnel in hospital, nursing homes, and managed careoperations.

  • Identifyexisting relationships with competitive Home Care organizations, hospitals,nursing homes and physicians.

  • Determinevulnerabilities of competitive relationships and set targets.

  • Identifycase management, HMO, PPO, insurance companies and other payer referralsources.

  • Obtaininput from Administrator & staff team regarding plan development andimplementation.

  • Developspecialty markets and plan of action.

  • Communicatewritten plan to Executive Director of Sales and Community Relations developmentCoordinator.

  • Monitor,evaluate and adjust the plan as needed.

  • Evaluateperformance against the plan.

  • Completeand submit activity reports as requested by Community Relations DevelopmentCoordinator.

  • Developplan for accounts management with input from staff teams.

  • Establishobjectives for each call and evaluate results.

  • Implementstrategies and actions which include effective sales calls, presentations, anduse of collateral materials.

  • Coordinateefforts with Administrator.

  • Support andparticipate in promotional activities.

  • Personallycontact old and new referral sources.

  • Plan dailyactivities to effectively and efficiently manage time and maximizeproductivity.

  • Completecall reports.

  • Involvemanagement when necessary.

  • Documentand report complaints and service related issues.

  • Readclinical journals. Read sales and professional journals. Read internalinformation, policies, publications, bulletins, etc.

  • Attendrelevant meetings and events in the community & United Home Care Office.

  • Join andparticipate in appropriate organizations and associations.

  • Assesstraining needs with Community Relations Development Coordinator and develop awritten plan to enhance knowledge and skills.

  • Implement,modify and evaluate the written plan for self-development.

#CB

Qualifications

MINIMUM EDUCATION REQUIRED:

Bachelor degree, preferred

MINIMUM EXPERIENCE REQUIRED:

Five (5) years’ experience in Healthcare Sales/Marketing or any equivalent combination of experience and training which provides the required knowledge, skills and abilities.

MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW:

ADDITIONAL QUALIFICATIONS: (Preferred qualifications)

  • Attendance – must maintain timely, regular attendance.

  • Punctuality.

  • Professional appearance.

  • Communicates well with patients/residents/clients and family members providing warm and friendly greeting and an approachable attitude to families, visitors, patients/residents/clients and responds to expressed concerns while displaying a helpful, caring demeanor. Answers

questions when appropriate in a professional manner.

KNOWLEDGE, SKILLS, ABILITIES:

  • Participate in center/agency surveys (Licensure / JCAHO) and any subsequently required reports.

  • Attend and participate in continuing educational programs to keep abreast of changes in your field as well as to maintain current license/certification, as required.

  • Attend and participate in mandatory inservices.

  • Honor patients/residents’ rights to fair and equitable treatment, self-determination, individuality, privacy, property and civil rights, including the right to wage complaints.

  • Comply with corporate compliance program.

  • Report job-related functions/tasks that involve occupational hazards including exposure to blood and body fluids and others as necessary.

  • Follow established safety regulations, to include fire protection & prevention, smoking regulations, infection control, etc.

  • Follow established safety procedures when performing tasks and/or working with equipment.

  • Perform other related duties as necessary and as directed by supervisor.

Job Administrative

Primary Location South Carolina-Aiken

Schedule Full-time

Shift 1st Shift

Job Posting Oct 15, 2020, 4:08:01 PM

Req ID: 2009530

PruittHealth is an Equal Employment Opportunity employer and does not discriminate in its personnel practices against its partners or qualified applicants for employment based on race, color, religion, sex, national origin or because he or she is an individual with a disability or a protected veteran.

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